Privacy Policy
Last updated: 6/10/2026
Introduction
AFI Furnishings (“AFI Furnishings,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, place an order, contact us, use our chat assistant, submit a review, sign up for communications, or otherwise interact with AFI Furnishings online.
This Privacy Policy applies to information collected through our website, e-commerce store, customer service communications, contact forms, review forms, email communications, website chat assistant, social media messages, and other online services that link to this Privacy Policy.
By using our website or submitting information to AFI Furnishings, you acknowledge that you have read and understand this Privacy Policy.
Information We Collect
We collect information you provide to us, information collected automatically through our website, and information we receive through customer service, order, review, chat, social media, and related interactions.
When you create an account, place an order, contact us, submit a form, use our chat assistant, or otherwise provide information to us, we may collect information such as your name, email address, telephone number, billing address, shipping address, account login information, order details, customer service messages, return or warranty request details, photos, documents, and any other information you choose to share.
If you contact AFI Furnishings through social media or another third-party platform, we may receive information associated with that communication, such as your social media handle, profile name, message content, public profile information, photos, videos, comments, or other information you choose to share through that platform.
If you submit a product review, testimonial, rating, photo, video, comment, or other content, we may collect the information included in that submission. This may include your review, rating, product information, name, photos, videos, likeness, voice, and other content you choose to share.
We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, pages viewed, referring website, time spent on pages, cart activity, checkout activity, and other website usage information.
Categories of Personal Information
The personal information we collect may include contact information, account information, order and transaction information, payment-related information handled by our payment processor, shipping and fulfillment information, customer service communications, review and user-submitted content, social media handles or messages when you contact us through social platforms, device and browser information, website usage information, and analytics or advertising measurement information.
Please do not submit sensitive personal information, such as government identification numbers, health information, financial account details, or other highly sensitive information, unless specifically requested and necessary to resolve your request.
How We Use Information
We use information to operate our website, process orders, provide customer service, improve our products and services, communicate with customers, and support our business.
For example, we may use information to create and manage customer accounts, process and fulfill orders, provide order confirmations and shipping updates, respond to customer service requests, process returns or warranty claims, send review requests, send abandoned cart reminders where permitted, display and manage product reviews, improve product pages and website navigation, measure website performance, evaluate advertising and website activity, prevent fraud or misuse, comply with legal obligations, and enforce our Terms and Conditions.
We may also use customer-submitted reviews, photos, videos, testimonials, and related content for website, product listing, email, social media, advertising, and other business purposes, as described in our Terms and Conditions and any consent language presented at the time of submission.
Customer Accounts, Orders, and Payments
AFI Furnishings currently requires customers to create an account to place an order through our website. We do not currently offer guest checkout.
When you create an account or place an order, we collect information needed to complete your purchase and support your experience with AFI Furnishings. This may include your name, email address, telephone number, account login information, billing and shipping information, order history, products purchased, shipment information, and related customer service records.
Payments are processed by Stripe, a third-party payment processor. AFI Furnishings does not intentionally store full credit card numbers on our website. Stripe may collect and process payment information in accordance with its own privacy policy, terms, and security practices.
Cookies, Google Tags, Analytics, and Website Technologies
Like many e-commerce websites, AFI Furnishings uses cookies and similar technologies to help the website function properly and to understand how visitors use the site.
Cookies may be used to support essential website features such as cart functionality, checkout, account login, security, and site performance. If you disable cookies through your browser settings, some parts of our website may not work properly, including account, cart, and checkout features.
AFI Furnishings uses Google Site Kit, Google Tag Manager, Google Analytics, Google Ads measurement tools, Search Console, PageSpeed Insights, and related Google services to help us understand website traffic, measure website performance, evaluate advertising and website activity, and improve the customer experience.
These tools may collect information about how visitors interact with our website, such as pages visited, time spent on pages, referring pages, browser type, device information, general location information, interactions with ads or search results, and other usage or measurement data. Google tags may use cookies and similar technologies to collect and report website usage and advertising measurement information.
We use this information to understand how visitors find and use our website, measure the effectiveness of our website and marketing efforts, troubleshoot issues, and improve product pages and the overall shopping experience.
AFI Furnishings does not intentionally send names, email addresses, phone numbers, full addresses, or other directly identifying customer information to Google Analytics, Google Ads, or Google Tag Manager.
At this time, AFI Furnishings uses Google tools for website traffic, analytics, advertising measurement, and related reporting. AFI Furnishings does not currently use website visitor information for personalized advertising or retargeting unless otherwise disclosed in this Privacy Policy or through an applicable consent or preference tool.
If our cookie, advertising, or tracking practices change, including if we add retargeting, personalized advertising, advertising pixels, or a cookie consent tool, we may update this Privacy Policy and provide additional choices where required by applicable law.
Chat Assistant, Zendesk, and Customer Support Tools
AFI Furnishings may use website chat, customer support, help desk, social media messaging, and related communication tools to respond to customer questions and provide support.
Our website may include a chat assistant operated by Resolve AI. If you interact with the chat assistant, you may be asked to provide information such as your name, email address, account information, product questions, order-related details, or other information needed to assist you. You may also be asked to create or use an account through the chat assistant experience. Information you provide through the chat assistant may be collected and processed by Resolve AI and may be subject to Resolve AI’s own terms, privacy policy, and data practices.
AFI Furnishings may use information submitted through the chat assistant to respond to your request, provide customer support, follow up regarding your inquiry, improve support quality, and manage order-related or product-related questions.
AFI Furnishings also uses Zendesk to manage customer service communications. Customers do not need to create a Zendesk account to contact AFI Furnishings; however, information you provide through customer service channels may be stored and managed in Zendesk. This may include your name, email address, phone number, social media handle, order information, shipping information, product details, photos or documents you provide, and the content of your customer service messages.
If you contact us through social media, we may receive and use information from that interaction to respond to your message, provide customer support, address order or product questions, and manage the customer service relationship. Your use of social media platforms is also subject to those platforms’ own terms and privacy policies.
Email Communications
AFI Furnishings may send emails related to your orders, account, customer service requests, product reviews, abandoned carts, or other interactions with our website.
Transactional and service-related emails may include order confirmations, shipment notices, account-related messages, customer service responses, return or warranty communications, and other messages related to your purchase or account.
We may send review request emails after a purchase to invite you to share feedback about your product experience. If you add items to your cart or begin checkout but do not complete a purchase, we may send an abandoned cart reminder if we have your email address and are permitted to do so.
AFI Furnishings may also send promotional emails or newsletters, such as product updates, announcements, offers, or other marketing communications. If we send promotional or marketing emails, you may unsubscribe by using the unsubscribe link included in those emails. Even if you unsubscribe from promotional emails, we may still send transactional or service-related communications.
Product Reviews and Submitted Content
AFI Furnishings may allow customers to submit product reviews, ratings, testimonials, photos, videos, comments, and other content.
When you submit content, we may use that content to display reviews on our website, improve our products and customer experience, respond to feedback, and, where permitted, feature customer-submitted content in marketing, email, social media, product listings, advertising, and other business communications.
We may identify reviews using limited information, such as first name, last name, product purchased, or general location, where appropriate.
We will not materially alter the meaning of a review or testimonial when using it for marketing or promotional purposes. We may edit, crop, resize, format, or shorten submitted content for display, clarity, design, or technical purposes. Submitting a review, photo, video, or other content does not guarantee that the content will be published or used.
How We Share Information
AFI Furnishings may share information with service providers and partners that help us operate our website, process orders, deliver products, communicate with customers, analyze website performance, provide customer support, and support our business.
This may include website hosting providers, ecommerce and website tools, payment processors such as Stripe, shipping carriers, fulfillment providers, warehouses, customer service and help desk providers such as Zendesk, chat assistant providers such as Resolve AI, email service providers, review platforms, analytics and measurement providers such as Google Analytics, Google Ads, Google Tag Manager, and Google Site Kit, social media platforms when you interact with us through those platforms, security and fraud prevention providers, and professional advisors.
We may also share information where necessary to comply with applicable law, respond to legal requests, enforce our policies, protect our rights, prevent fraud, protect customers or others, or in connection with a business transaction such as a merger, sale, financing, reorganization, or transfer of assets.
Retailers, Marketplaces, Shipping, and Fulfillment
AFI Furnishings may share order and shipping information with carriers, warehouses, fulfillment partners, and logistics providers as needed to process, ship, deliver, return, replace, or service products.
If you purchase AFI Furnishings products from another retailer or marketplace, your information may be collected and processed by that retailer or marketplace under its own privacy policy. AFI Furnishings may receive certain order, product, shipping, or customer service information from retailers, marketplaces, or fulfillment partners as needed to support the product, shipment, return, replacement, warranty, or customer service process.
AFI Furnishings is not responsible for the privacy practices of third-party retailers, marketplaces, platforms, or websites.
Advertising and Personalized Tracking
At this time, AFI Furnishings uses Google tools for website traffic, analytics, advertising measurement, and related reporting.
AFI Furnishings does not currently use website visitor information for personalized advertising or retargeting. If AFI Furnishings later uses advertising pixels, remarketing tools, cross-site behavioral advertising, personalized advertising, or similar technologies, we may update this Privacy Policy and provide additional choices where required by applicable law.
How Long We Keep Information
We keep information for as long as reasonably necessary to operate our business, provide customer service, comply with legal obligations, maintain business records, resolve disputes, prevent fraud, and enforce our agreements.
The length of time we keep information may vary depending on the type of information, the reason it was collected, legal or accounting requirements, warranty or return needs, and other legitimate business purposes.
Your Choices
You may update certain account information by logging into your account or contacting us. You may unsubscribe from promotional or marketing emails by using the unsubscribe link included in those emails.
You can manage cookies through your browser settings. Most browsers allow you to block, delete, or receive alerts about cookies. If you disable cookies, some website features, including account, cart, and checkout functions, may not work properly.
You may also contact us to request access, correction, deletion, or other action regarding certain personal information, subject to applicable law and any information we are permitted or required to retain.
State Privacy Rights
Depending on where you live and whether a particular privacy law applies to AFI Furnishings, you may have certain rights regarding your personal information. These rights may include the right to know or confirm whether we process your personal information, access certain information, request correction or deletion, obtain a copy of certain information, or opt out of certain types of processing.
California residents may have specific rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including rights to know, delete, correct, and opt out of certain sales or sharing of personal information, where applicable.
AFI Furnishings does not sell personal information for money. AFI Furnishings does not currently use customer personal information for cross-context behavioral advertising or personalized advertising. If our practices change, we will update this Privacy Policy and provide any required opt-out rights.
To submit a privacy request, please contact AFI Furnishings Customer Service using the contact information or contact us form listed in the “Contact Us” section below. We may need to verify your identity before processing certain requests.
If you submit a privacy request through an authorized agent, we may require proof that the agent is authorized to act on your behalf and may still need to verify your identity before processing the request.
Children’s Privacy
Our website is intended for use by individuals who are at least 18 years old. AFI Furnishings does not knowingly collect personal information from individuals under 18.
If you are under 18, you should not create an account, place an order, submit a review, use our chat assistant, or provide personal information through our website.
If we learn that we have collected personal information from an individual under 18, we will take appropriate steps to delete the information where required by law. If you believe that someone under 18 has provided personal information to AFI Furnishings, please contact us using the information in the “Contact Us” section below.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account login information and for restricting access to your account and devices.
Links to Other Websites
Our website may contain links to third-party websites, services, retailers, marketplaces, social media platforms, or other online resources that are not operated by AFI Furnishings.
We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.
Changes are effective when posted unless otherwise stated. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact AFI Furnishings Customer Service through our Contact Us form:
AFI Furnishings
Contact Form: https://afifurnishings.com/customer-service/
Information submitted through website forms may be used to respond to your request and may be routed to our customer service email and stored in our customer service systems, including Zendesk.