CUSTOMER CARE
Frequently Asked Questions
Review our most frequently asked questions about our products and processes.
Common Questions
AFI Furnishings products are crafted from durable wood materials, which may include solid wood, wood veneers, and engineered wood components depending on the design.
Because materials can vary by item, we recommend checking the product details on each listing for the most accurate information.
AFI Furnishings furniture is lead-free, formaldehyde-free, and low VOC.
A Foundation Bed, sometimes called a traditional bed, is made for use with a mattress foundation or box spring. The foundation sits between the bed frame and the mattress to provide support.
A Platform Bed includes a full slat kit, allowing the mattress to sit directly on the bed frame without the need for a separate foundation or box spring.
AFI Platform Bed Slat Kits include 14 slats.
Foundation Beds include foundation support slats for use with a mattress foundation or box spring.
Twin and Full Foundation Beds include 3 foundation support slats. Twin XL, Queen, and King Foundation Beds include 4.
Assembly instructions are included with your furniture.
Need another copy or help with assembly? Please contact our Customer Service team and choose “Assembly Help” on the form.
Yes. Under-bed drawers are available for select AFI beds.
If you are adding drawers to a bed frame that is not from AFI Furnishings, please check the drawer dimensions carefully before ordering to make sure they will fit under your bed.
If you are looking to add another set of drawers to your AFI storage bed, please compare the dimensions and style to the drawers you already have to make sure they match.
Need help finding the right drawers? Please contact us with your product name or order information, and we can help identify the best option.
Our Customer Service team can help with product questions, website issues, and checkout questions before you place your order.
Please contact us with your order information and product details.
On the form, choose “Request a Missing or Replacement Part” as your reason for contact so we can help identify the correct part.