Returns & Exchanges

To start a return or exchange request, please contact us through our Contact Us page.

If the item arrived damaged or defective, photos are required before your request can be reviewed.

Returns and exchanges may be requested within 30 days from the date you receive your order.

All items must be returned within the approved return window and in their original cartons.

Items purchased directly from afifurnishings.com may be eligible for return or exchange if the request is made within 30 days of receipt and the item is returned in its original cartons.

Items must be returned in like-new condition unless the item arrived damaged or defective.

Unless the item arrived damaged or defective, return shipping is the responsibility of the customer.

You may either return the item using a carrier of your choice or request a prepaid return label from AFI Furnishings. If you request a prepaid return label, the cost of the label will be provided upfront and deducted from your refund.

If your item arrived damaged or defective, please contact us with your order number, shipping ZIP code, a description of the issue, and photos of the product, packaging, or damaged area.

Photos are required before we can review damaged or defective item requests.

If your item arrived damaged or defective and you do not want a replacement, AFI Furnishings will provide a return label once the issue has been reviewed and approved.

Please contact us with your order number, shipping ZIP code, a description of the issue, and photos of the product, packaging, or damaged area.

Eligible items may be exchanged within 30 days from the date you receive your order.

To request an exchange, please contact us with your order number, shipping ZIP code, reason for exchange, and the item you would like to exchange for.

Exchange eligibility may depend on product availability and the condition of the original item.

Shipping charges and taxes are credited in accordance with applicable state laws and may not be refundable.

If a prepaid return label is requested for a return that is not due to damage or defect, the return label cost will be deducted from the refund.

If your item was purchased from another retailer or marketplace, returns, refunds, exchanges, and replacement requests should first be started through the original place of purchase.

Return eligibility, timing, refund processing, exchange options, and replacement procedures are often managed by the retailer where the order was placed.

If you need additional help after contacting the original place of purchase, you may contact us with your order information and place of purchase. Our team will review the request and advise how best we may be able to assist.

Purchases made through auctions, unauthorized sellers, or other third-party resale sources may not be eligible for return, exchange, warranty, or replacement support. If you are unsure whether your seller was authorized, please contact us with your place of purchase and order information so our team can review your request and advise on any available support options.

• Mattresses
• Pillows
• Final sale items
• Items purchased through auction or unauthorised sellers
• Items damaged through normal wear and tear

A manufacturer defect is an issue in workmanship or materials that makes the product not reasonably safe or prevents it from functioning as intended.

Normal wear and tear, damage caused by misuse, improper assembly, accidental damage, or damage that occurs after delivery may not qualify as a manufacturer defect.