Shipping and Returns FAQs

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[accordion-item title=”Does AFI Ship Internationally?”]Yes! We can ship your international order right to your door! Simply click Provide a Freight Quote on the product page of the item you are interested in and we will provide you an international freight quote within 48 hours.[/accordion-item]
[accordion-item title=”Does AFI Ship to Alaska, Hawaii, or Puerto Rico?”]We can ship your order right to your door! Currently, we only provide free shipping to the 48 continental United States, but you can click Provide a Freight Quote on the product page of the item you are interested in and we will gladly provide you with a freight quote within 48 hours.[/accordion-item]
[accordion-item title=”Oops! I’ve provided the incorrect shipping address on my order. What do I do?”]Provided the incorrect address? Please Contact Us as soon as possible. Please note that orders that have been processed are not eligible to be changed.[/accordion-item]
[accordion-item title=”When will my order arrive?”]We process orders within 24-48 hours of submission and ship out LTL or Standard Ground. Orders can take up to 7 business days to arrive at your doorstep and may ship in multiple boxes which may result in packages arriving at separate times. [/accordion-item]
[accordion-item title=”Can you express ship my order to me?”]In a hurry? No problem! Simply click Provide a Freight Quote on the product page of the item you want to expedite and AFI will provide you with a freight quote within 48 hours for Express Shipping.[/accordion-item]
[accordion-item title=”Oh No! I’ve received my order damaged or with an issue. What do I do now?”]We’re sorry to hear that you are having trouble with your order and we’re here to help! Please Contact Us! In order to resolve your claim as quickly as possible, we request the following from your original order:

  • Full Name
  • Shipping address
  • Order Number
  • Description of the damage or issue
  • Images of the damage or issue

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[accordion-item title=”What if I’m not satisfied with my order? Can I return it?”]Yes! We want you to be 100% satisfied with your order. If you are unhappy with your order, please Contact Us! Please review our Return Policy and have your order number ready for your customer service representative.[/accordion-item]
[accordion-item title=”How can I make a change or cancel my order?”]We strive to process orders immediately upon receipt. If you have a question or would like to request a change regarding your order, please Contact Us. Please note that orders that have been processed are not eligible to be canceled or changed.[/accordion-item]
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